Operations Leadership Development Program Intern

  • Travelers
  • Knoxville, TN, USA
  • Sep 14, 2020
Intern Customer Service Finance Management Strategy-Planning All Majors Welcomed

Job Description

The goal of the Operations Leadership Development Program (OLDP) internship is to attract and develop self-motivated individuals who are highly skilled and passionate about a career in business operations while providing a foundation for future success within the organization.

As an OLDP intern, you will be exposed to a challenging professional work experience in business operations with planned activities giving you insight into business, operations, and the many career options at Travelers. With many company-wide events such as Intern Symposium and community outreach events, you will have the opportunity to interact and network with many levels of leadership and management. You will be expected to work together with fellow interns to develop and present solutions to relevant business and operations topics.

Primary Job Duties & Responsibilities

The internship offers an operations and business development curriculum in specific assignments in one of the areas such as:

  • Operational Effectiveness & Strategy, including Process Analysis and Lean Six Sigma
  • Project Leadership with Agile methodologies
  • Data/Analytics using industry leading tools
  • Technology & Digital Enablement to modernize business platforms
  • Field Office Production environments
  • Participants are also exposed to other functional teams including actuarial, finance, underwriting, and product.

Minimum Qualifications

  • Obtained or pursuing bachelor’s or master’s degree required. Majors include, but are not limited to: Business Management, Economics, Finance, Insurance, Liberal Arts and Science, Risk Management, Supply Chain and Operations.
  • Legally authorized to work in the United States now and in the future.

Education, Work Experience, & Knowledge

  • Cumulative GPA of 3.0 or greater.

Job Specific Technical Skills & Competencies

  • Accountability: Strong track record of taking ownership and responsibility for actions and outcomes, performance, and results.
  • Analytical and Critical Thinking: Demonstrated aptitude in identifying current or future problems or opportunities, analyzing data, synthesizing and comparing information to understand issues, identifying cause/effect relationships and exploring alternative solutions to support sound decision making.
  • Change Management/Resilience: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
  • Customer Focus: Proven customer service skills with the ability to provide service excellence to internal or external clients.
  • Emotional Intelligence: Demonstrated track record of self and social awareness, empathy and balances confidence with humility.
  • Interpersonal: Excellent communication skills with the ability to actively engage with others while maintaining a positive attitude.
  • Judgment/Decision Making: Capability of exercising sound judgment, making decisions and committing to a position.
  • Leveraging Differences: Proven capacity to works with and include people from different backgrounds, experiences, cultures, races, etc. and view those differences as assets to be leveraged to accomplish business goals and objectives.
  • Relationship Management: Strong relationship management skills including the ability to seek out, build, foster and maintain productive relationships, networks or alliances to meet goals and achieve results.
  • Teamwork: Ability to work together in situations when actions are interdependent, and a team is mutually responsible to produce a result.
  • Work Ethic: Possession of a strong drive to do what it takes to get the job done; inquisitive and demonstrates a strong willingness to learn.