Client Services Representative- New College Grad (Dec 2020 Grads!!!)

  • Paylocity
  • Lake Mary, FL, USA
  • Sep 03, 2020
Full time Customer Service Entry Level Other

Job Description

Are you a new college graduate looking to kick off your exciting career? Are you a natural problem-solver? Does working with technology excite you? Do you love challenges? Do you love to learn? Excel at figuring out logic puzzles? If so, the Client Services Representative role at Paylocity may be an opportunity you would love. We offer a dynamic team environment, a modern workplace, competitive benefits, and opportunities to grow and develop new skills.

As a Client Service Representative, you represent Paylocity as the main point of contact for our clients. You communicate with clients daily to provide training, support, issue resolution, and troubleshooting related to payroll, human capital management, time and attendance, and employee engagement tools. Not an expert in the Payroll and HR world? No problem – we provide 5 weeks of paid training to teach you. From training, to your first call and beyond, you will be given the tools and support you need to make a difference for our clients.

LOCATION (your preference): Meridian, ID; Lake Mary, FL; OR Schaumburg, IL

In response to COVID-19 & Paylocity’s commitment to keeping our employees safe, our Account Managers are currently working remotely. Account Managers will onboard and receive training remotely. In the future, this role will be required to work onsite, as outlined by the department, once local government orders indicate that it is possible in addition to when Paylocity determines it is safe to do so.

WHAT YOU WILL DO:

  • Talking to Paylocity clients on the phone and via email – apply critical thinking and problem-solving skills to research, troubleshoot, and provide solutions for issues of varying complexity.
  • Provide exceptional quality service and effective communication with our clients.
  • Collaborate with your team to ensure thorough, accurate, and timely resolutions are provided to our clients.
  • Assist with internal projects and align with other departments to achieve companywide goals.
  • Proactively identify issues and utilize available resources to identify appropriate solutions for clients.

POSITION QUALIFICATIONS/REQUIREMENTS:

  • New college graduate
  • A proactive, independent and logical approach to solving complex problems.
  • Resiliency and the ability to handle multiple tasks, work well under pressure, and thrive in a fast-paced environment.
  • The drive to learn and be resourceful in order to figure out solutions independently.
  • An eagerness to build rapport with clients over the phone and email, focusing on providing quick but thorough responses and taking the time to get to the root of the issue.
  • The ability to appropriately and effectively use resources to find and validate answers, and resolve and document issues.
  • Strong technical aptitude – proficiency with Microsoft Office applications.
  • Demonstrated basic mathematical aptitude and logical reasoning skills.
  • Experience in a client-facing role, payroll, accounting, finance, and/or taxes.
  • Bachelor’s degree is preferred, focus in Business, Accounting, Finance, Human Resources or related major preferred

WHAT YOU WILL GET:

Benefits

The basics: Medical/Dental/Vision, 401(k). The extras: Paid Parental Leave, Tuition Reimbursement, Employee Stock Purchase Plans, Wellness Programs, Financial Planning, Employee Referral Program.

Opportunity

Looking for career advancement? Paylocity is the place to be. Whether our employees want to advance in their current area or expand knowledge in another, we here to support them every step of the way.

Development

We’re continuous learners. We’re always implementing new programs, tools, and continued education to grow our talent and ensure our employees are successful.