Project Manager

$70,000 - $85,000 yearly
  • Granicus
  • Washington, DC, USA
  • Jul 23, 2020
Contractor All Majors Welcomed

Job Description

Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, and digital services to more than 4,200 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 200 million people, creating a powerful network to enhance citizen engagement. By optimizing decision-making processes, Granicus strives to help government see better outcomes and a greater impact for the citizens they serve.

The Granicus Experience Group (GXG) is driven to help government agencies be more customer-centric. Whether assisting a resident, applicant or taxpayer, our mission is to empower government to build better customer experiences and get more value out of your Granicus civic-engagement technology. 

GXG is the agency arm of Granicus’ larger Professional Services organization. We work hand-in-hand with our clients to maximize the value they get out of our products and develop strategic multichannel programs that inform, educate and compel your customers to take action. GXG produces agency-like, multi-channel digital communications, engagement, and collaboration strategies for civic and government organizations.

This position manages new and existing GXG-led projects and programs. The focus of the position is to lead project teams to complete client projects on time, and with overall quality. Communicating progress to the client, and managing communication between the client, GXG team members, and across multiple internal teams.

This role needs strong analytical skills, opinions on process improvements or innovations through project management, and experience managing strategic accounts, preferably in a digital agency-like environment. The ability to create, motivate, and meet deadlines is critical to the role.

An ideal candidate should be self-driven, experienced, able to effectively balance details with program and project goals and be deadline oriented. This role requires clear thinking, anticipation of problems, and strong communication skills. Ownership, initiative, solution-focused problem solving, strong people management, and proactive communication are key determinants of success in this role. This is a 12 month contract with the opportunity to convert to FTE!

 

Responsibilities:

  • Manage a diverse array of project resources to successfully complete projects.
  • Coordinate multiple project teams to lead projects and programs throughout
    the project life cycle from discovery to delivery, through ongoing project
    management and optimization.
  • Cultivate and manage collaborative partnerships among customer and internal
    stakeholders to enable scoping, project, and resource decisions.
  • Develop and maintain program and project management artifacts to ensure all
    projects have appropriate project management artifacts and processes, including custom project plans, schedules, and deliverables for external customers to satisfy quality, time, and budget.
  • Manage programs and projects with a clear charter, prioritization, and urgency.
  • Analyze program and project roadmaps for conflicting tasks, timeline
    consolidation, risks, and resource allocation; identify critical path to completion
    and plans for risk management and mitigation.
  • Ensure projects are completed within the constraints of scope, cost, resources,
    and time.
  • Report key metrics, and process improvement recommendations to Granicus
    Experience Group and the Professional Services leadership.
  • Work with the Sales team to assess and review proposals and contract
    deliverables to determine proper program and project plans.
  • Work with the finance organization to ensure project timelines align with billing
    expectations and revenue projections.

Skills & Requirements

Qualifications:

  • Strong foundation in Project and Program Management with a focus on large communications programs. Technical implementation experience is a plus.
  • Excellent listening, interpersonal, written, and oral communication skills.
  • Excellent problem-solving skills, particularly with regard to anticipating and
    solving problems, issues, risks or concerns before they become critical.
  • Self-motivated and able to define, plan, and implement tasks in a team environment.
  • Fast learning and adaptable — able to work in fast-paced environment.
  • Passion for public service, citizen engagement, and communication.
  • Excellent client service attitude and team focus.
  • Clear sense of integrity with interest in building strong customer relationships.
  • Proven ability to make sound professional judgments and to effectively
    communicate those to the client.
  • Strong understanding of Project Life Cycle methodologies.
  • Two to four years of project management experience, preferably in an agency-
    like or public-sector serving environment.
  • Strong foundation with project management software and tools; Salesforce.com
    or other CRM experience a plus.
  • BA/BS degree or equivalent.
  • Project Management Professional (PMP) certification in good standing is a plus.
  • Certified ScrumMaster (CSM) in good standing is a plus.

 

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.