Senior Manager of Communication Technologies

  • PhRMA
  • Washington, DC, USA
  • Jul 16, 2020
Full time Information Technology

Job Description

PhRMA is seeking to hire a Senior Manager of Communication Technologies who is responsible for audio/visual equipment, software, and services.  The Senior Manager leads efforts with voice, video, chat, web conferencing, and soft phone solutions.  The Senior Manager stays abreast of organizational business changes, solution upgrades, and technology trends. This role will lead two enterprise implementations – Microsoft Teams and a new VoIP Solution; and will support secure meetings, broadcast presentations, and large-scale conferences. This position provides long-term strategic direction as well as tactical hands-on user support for all communication systems.  This individual supervises one full-time staff.

The Manager will:

  • Lead the efforts to forecast, plan, architect, implement, secure, and operate enterprise telecommunications, audio & web conferencing, and automated meeting room technologies
  • Deploy Microsoft Teams for the enterprise
  • Deploy a new VoIP (Ring Central) solution for both domestic and international offices
  • Foster highly collaborative relationships with leaders and business partners to identify requirements, set priorities, and successfully drive the strategy of the applicable technologies
  • Research and recommend new products by keeping abreast of future technologies that could benefit voice and meetings platforms and the customer experience
  • Advise staff on best practices for meetings along with assisting in the execution of their more complex requests
  • Manage vendor performance to ensure vendor agreements are being met
  • Provide real-time assistance to staff and troubleshoot efforts in an on-demand function
  • Provide training and webinars to internal staff and external partners.
  • Communicate proactively and effectively with staff and external partners
  • Provide a high-level of Tier 1, 2 and 3 customer support
  • Be available after-hours and on weekends to facilitate upgrades and maintenance as well as address emergency issues

Key Success Factors
PhRMA seeks a proactive and action-oriented individual with a strong orientation toward customer service. Key success factors for this role include a strong team and collaborative focus, interpersonal skills and the ability to communicate effectively with technical and non‐technical colleagues.  PhRMA operates a mixed Windows and Mac workstation environment.

Professional Experience / Requirements

  • Bachelor's degree or related work experience
  • At least 7+ years of experience with VoIP and meeting technologies
  • Supervisory experience of at least 3+ years
  • Experience with architecting, delivering, and troubleshooting unified communication related technologies such as telephony/voice mail, video streaming, video teleconferencing, enterprise web conferencing, Instant Messaging (IM), and Presence
  • Experience with planning, deploying, training, and managing Microsoft Teams
  • Experience with planning, deploying, training, and managing VoIP technologies and Polycom equipment
  • Experience with web conferencing solutions, preferably WebEx and Zoom
  • Experience supporting a variety of virtual events, including small secure collaboration meetings, large broadcasts and webinars, and large interactive events.
  • Excellent written and verbal communication skills and the ability to represent the team in briefings/presentations
  • Effective time management skills and the ability to work under pressure to meet changing schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
  • Must be proficient in Microsoft Office 365 Applications
  • Strong problem-solving skills

Who we are
The Pharmaceutical Research and Manufacturers of America (PhRMA) represents the country’s leading innovative biopharmaceutical research companies, which are devoted to discovering and developing medicines that enable patients to live longer, healthier and more productive lives. Since 2000, PhRMA member companies have invested more than $900 billion in the search for new treatments and cures, including an estimated $79.6 billion in 2018 alone.

Connect with PhRMA
For information on how innovative medicines save lives, please visit:

What we offer
In addition to a highly competitive salary and bonus program, various opportunities for reward and recognition and a platform of extensive benefits, PhRMA is committed to the development and overall wellbeing of our team members.  We offer traditional (medical, dental, vision, flexible spending, life, AD&D, LTD, STD, LTC) and enhanced benefits such as parental leave, a wellbeing program, back-up care, health advocate service, employee assistance program and commuting benefits.  We also offer a robust 401k plan with employer contributions upon the first day of hire and immediate vesting, a generous paid time off plan, seven paid holidays (plus inauguration day), half day Fridays preceding holidays and a paid winter break.

We are committed to the growth and development of our team members and offer many learning opportunities including an integrated on-boarding program, best-in-class leadership programming, tuition reimbursement at both the undergraduate and graduate levels, industry on-site and off-site training, and other management/professional development programs.  Corporate social responsibility is also important to us at PhRMA.  Our team members participate in organization-wide community service activities, fundraising drives and charitable athletic events.

We are committed to supporting our family of professionals at PhRMA and strive to create programs that help our team members manage the challenges of balancing a fast-paced career with their own personal goals.

Equal Opportunity Employer

PhRMA provides equal employment opportunities to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation or veteran status in accordance with applicable federal, state and local laws governing non-discrimination in employment.