Customer Support Specialist

$50,000 - $60,000 yearly
  • Mariana Tek
  • Remote
  • Jul 08, 2020
Full time Customer Service

Job Description

Mariana Tek is a fast-growing software company that is revolutionizing the boutique fitness industry. Widely recognized as the best-of-breed technology, we are focused on creating a stress-free, joyful experience for both fitness consumer and fitness brands. With an ever-expanding health-conscious user base, we assist our partners in their explosive growth, the proliferation of new concepts, and high touch customer experience. 
We are seeking a highly talented, results-oriented Customer Support Specialist to join our team. This role will wear many hats to help ensure the highest level of customer support while proactively problem-solving when any issues arise. The CustomerSupport Specialist will be extremely well organized and detail-oriented. This individual will work the hours of 12 PM EST - 8 PM EST, but you are welcome to be anywhere within the United States.


What You'll Do

  • Work on a team that is developing a best-in-class, customer-centric support process and ethos
  • Build out our Support toolset - feedback systems, knowledgebase, etc…
  • Create proactive solutions to streamline common requests and improve support processes
  • Work with our Engineering team to help troubleshoot escalated issues from customers and maintain a high bar for support by owning these interactions
  • Be a consultant for our customers -- guide them through our product, helping them to make effective use of their data, and  designing solutions for their problems
  • Be a fierce internal advocate for our customers and represent our customers in discussions about product direction


Qualifications: 

  • Self-motivated:
  • You love anticipating issues before they become problems.
  • Extremely well organized and detail-oriented:
  • You have the ability to wrangle, prioritize, and execute against a large task list.
  • Managing multiple projects simultaneously doesn’t scare you.
  • Flexible:
  • Some clients work early, others work late. We do what we need to do to ensure a successful launch with limited downtime.
  • An excellent communicator (in person, on the phone, over email, and via Slack):
  • You can communicate effectively with a variety of stakeholders including our clients, their developers, our partners, and everyone inside of Mariana Tek.
  • You have the ability to deliver complex information in a digestible format 
  • BA or BS with 1-3 years of work experience


Preferred Qualifications:

  • Experience working in a startup or SaaS company
  • Experience ina customer support or customer success role
  • Experience with Excel
  • Interest in the boutique fitness industry 



About Mariana Tek
We offer an attractive work-life balance (we’ve got kids, pets, and hobbies, too) and an interesting set of challenges to dig into. We develop products for both businesses and consumers, so your work will be seen, touched, and loved by millions. We’re building industry-leading applications and world-class APIs, working with big data, and designing interfaces that people love. And we are transforming an industry hungry for and receptive to innovation.
Mariana Tek is proud to be an Equal Opportunity Employer, considering applicants for employment with any characteristic protected by federal, state, or local laws. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and any other characteristics that make Mariana’s employees unique. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that Mariana’s employees invest in their work represents a significant part of not only our culture but also the Company’s achievement as well.