What does Experience Design mean at EA World Wide Customer Experience?
Experience design improves the customer support experiences for both our players and employees by documenting and optimizing an organization’s operations to better support customer journeys.
At EA, our Customer Experience Experience Design (CXED) team helps define the standards for our support journeys through consulting and education to ensure a human-centered focus in all of our solutions. We help our organization see the big picture as customers see it and offer tools to design every interaction between customers and the entire organization.
About the internship
Do you geek out over understanding how things work? Do you consider yourself to be a highly collaborative and strategic thinker? Do you love a good challenge and opportunity to connect the dots in a meaningful way? If you answered yes, you might be up for the challenge of joining the EA customer experience design team to develop player support journeys across our product suite.
The Experience Design Team is looking for a systematic big thinker with service design interest, who is passionate about making the complex simple. This team defines our key player support journeys across the product suite and lifecycle. In the role, you will be expected to summarize business strategies, research findings, and bring creative innovation to solve both internal and external customer needs.
To be successful in the role you will have:
EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.